Privacy Policy

Last updated: 11 September 2026

Introduction

delta-caribou ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We collect the following types of information:

Personal Information

  • Name and email address when you enrol in programmes
  • Contact details you provide through enquiry forms
  • Payment information processed through third-party payment providers

Usage Data

  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information and IP address

How We Use Your Information

We use collected information to:

  • Provide access to our language learning programmes
  • Send course materials and updates
  • Respond to enquiries and provide customer support
  • Improve our website and services
  • Analyse usage patterns to enhance user experience
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: to deliver services you've enrolled in
  • Consent: where you've provided explicit consent
  • Legitimate interests: to improve our services and communicate with you
  • Legal obligation: to comply with applicable laws

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist with website hosting, email delivery, and payment processing
  • Professional advisors when legally required
  • Law enforcement or regulatory bodies when obligated by law

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Course enrolment data is retained for seven years following course completion.

Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance functionality and analyse traffic. See our Cookies Policy for detailed information.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions about this privacy policy or our data practices, contact us at [email protected].